Week 4: Personal Contributions

While only four full working weeks into my internship, I feel that I have contributed quite a lot to my team and the company overall. As an intern I expected that I would not be doing very valuable tasks, especially because right before the internship started I was reassigned to a new team (IT Service Management) that I did not know very well. The first day I started work I was not entirely sure what my team even did. Four weeks later I have a better understanding of how we govern processes as well as service strategies and systems.

As part of my internship I have been working on some interesting projects and tasks. The overall goal by the end of my internship is to evaluate the various IT processes in terms of compliance. I worked with a woman on my team to create a “template” to standardize the current process documentation. It was my responsibility to go through the various platforms where teams keep their process documentation, and assess each process to see if it had all the requirements on the template. I detailed whether the attributes were missing, existed but were incomplete or existed and were complete. After I had finished evaluating the processes, my team and I broke each document into 3 levels. Level one consisted of all the attributes needed to have basic process documentation, level two had more attributes and was slightly more detailed and level three is essentially a completed process document. I then went and gave values to the attributes. If the document was missing a certain attribute it received a 0, if it existed but was incomplete it received a .5 and if it existed and was complete it received a 1. I then went in and used excel formulas to evaluate each process in terms of total percent of compliance, compliance at each level in the process and compliance in each attribute group. After having completed this, I now need to present my findings to the COO of KTech so that he may approve my work and I can move to the next phase. The next phase includes meeting with process owners to show them my findings and work with them to get their process documentation up to our new standard.

Additionally, I have been tasked with setting up a workshop to introduce and train people in a new service methodology. I have been researching this methodology, creating a power point to present the information and coming up with an example to work through together. This will be due sometime in the next 2 weeks. While I am working on this workshop, I am simultaneously working on a project for process mapping. A “core team” of people knowledgeable in process have been gathered to document work flows and assign RACIs for all 200 processes. This is a rather big project and I am only going to be on it for a short time. While I am on this project I will receive training for a program called ARIS so that I can use it to create the process work flows. As a small side project, I helped another team set up and facilitate a day where girls from the Girls Who Code program toured our KPMG site. All of these additional small projects are just what I have been working on in addition to my initial project of evaluating all the processes. I can’t wait to see how much more I can accomplish by the end of my internship.