Solving Problems and Finding Improvements: Salesforce
Without going to far into the weeds there are a number of things I deal or see on a daily basis that have room for improvement. There are the big things like wifi issues and the small like inefficient processes, but what I enjoy most about Salesforce is the commitment of the firm to address concerns big and small. At a company-wide level we have a number of avenues for voicing our concerns, my personal favorite is the “Airing of the Grievances” page on Chatter, one of our collaboration products. In this feed anyone at the company from the CEO who was upset with alcohol consumption in the workplace to an intern can voice their opinion. The best part is action is nearly always taken and you can monitor right there on the page as the relevant teams will jump in to address the area of focus.
In my role as a Marketing Cloud Associate Sales Development Representative tasked with supporting roughly 50 Business Development Representatives in the US & Canada I have been empowered to solve the problems I come across. From my job function and process to the larger lead funnel it is very rewarding as a contributor to know that my voice is not only hear, but able to make a difference even at an organization with over 30,000 people. For example, when I wanted to approach a piece of personalized content creation differently to adjust our BDR strategy effecting multiple teams across countries I was empowered and encouraged to do so.
Not sure if this is your 7/15 reflection posted earlier or perhaps a make-up post for the missing ones (6/17 and 6/24)? Interesting that an electronic platform is used to air grievances and address issues; there must be a good deal of trust for individuals to post things in such a public location (including the CEO). Would be interested to know if other challenges/issues are addressed face-to-face; do the teams addressing the issues raised on the grievance page do that in person and then report back on the page or do they handle things electronically as well? Given the possibility of misinterpretation via electronic correspondence, has the use of the grievance page ever contributed to other issues/challenges? Have there been any opportunities for you to draw on ideas/concepts/theories from leadership studies that you have been able to share with colleagues, been able to use to address challenges/issues you encounter?