Author: Fred Page 2 of 10

Overview:

Blackboard Inc. has decided to discontinue the (no-cost) version of the Blackboard Mobile™ Learn system that currently allows Apple iOS device users with wi-fi and Sprint cellular device users to access the UR Blackboard system via an app from the Apple App Store and the Amazon Marketplace, respectively.

There will be a new “Personal License” option available in mid-September, and it will allow students and instructors to purchase access to the app on iOS and Android devices only, and it will allow both wi-fi and cellular data access. End users will be able to choose between two different introductory pricing options: $1.99 per year or a one-time fee of $5.99.

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Due to errors in the Blackboard software from the vendor and without a repair that we can immediately use, Java security certificates within Blackboard will expire Sunday, April 15 at 8:00PM. Blackboard users will see warning messages appear under three conditions and will need to accept those warnings, preferably setting the option for always allowing access. This will allow the least impact on the university community.

Please click on the link below to get detailed help for your computer platform, Windows or Mac.

Help with Java Messages for Windows Users

Help with Java Messages for Mac Users

If you do not see discussion board posts while others can, you may have inadvertently flipped your settings to hide them. The best way to solve the problem is the following:
(1) go to the Discussion Board in the course
(2) select any forum
(3) In the tannish area, mouse over the button for Display and select Show All (you should now see all the posts).

Another workaround is to go to the Discussion Board page, itself, and notice that that there is a column of unread posts in each forum and each number actually contains hyperlinks that will take you directly to the posts – and that link will show the posts regardless of what display setting was selected previously.

In order to install patches and maintenance software on the UR Blackboard servers yet minimize impact on usage, the system will be unavailable during an early morning upgrade on Thursday, August 4, 1am – 8 am.  The user interface will not change and all course content will still be available after the work.  Please schedule your UR Blackboard usage accordingly and contact us at blackboard@richmond.edu with any questions or concerns.

UPDATE: the upgrade has been completed 2 hours ahead of schedule, and UR Blackboard is now available for regular usage.  Again, please contact us at blackboard@richmond.edu with any questions or concerns.