Author Archives: Fred

Instructors: are your student photos not showing up?

Multiple faculty have called in to the CTLT reporting that student photos are not working.  First off, it should only be available for those who are an “instructor” in an academic course (Course ID begins with 201510_). So far we have … Continue reading

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Blackboard Availability Issue and Restart at 3pm Today (Monday, July 6)!

Due to recent changes in web browsers’ security settings for software updates, people cannot access UR Blackboard if they are using the most recent versions of Firefox (Mac and Windows, versions 31.8.0 ESR and 39.0). For more information on the … Continue reading

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Access Denied Error for BB Mobile Learn App

If you are accessing UR Blackboard via the Mobile Learn app (available on iOS and Android – free app but with an in-app purchase), you may have noticed an Access Denied error message when trying to do certain things like … Continue reading

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Retaining Grades and Student Materials

Sixty days after the last day of each semester, instructors’ students will disappear from that semester’s Blackboard courses. In general, this means students will disappear from fall courses early the next February and will disappear from spring courses in the … Continue reading

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Update Regarding Blackboard Mobile Learn Changes

Note: if you have feedback about these announced changes, please visit the feedback form . As mentioned in a previous post to this new site, Blackboard Inc. is discontinuing the no-cost mobile access to UR Blackboard via the company’s Apple and … Continue reading

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Upcoming Changes for Accessing UR Blackboard from Mobile Devices

Overview: Blackboard Inc. has decided to discontinue the (no-cost) version of the Blackboard Mobile™ Learn system that currently allows Apple iOS device users with wi-fi and Sprint cellular device users to access the UR Blackboard system via an app from … Continue reading

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Java Error Messages

Due to errors in the Blackboard software from the vendor and without a repair that we can immediately use, Java security certificates within Blackboard will expire Sunday, April 15 at 8:00PM. Blackboard users will see warning messages appear under three … Continue reading

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Can’t See Discussion Board Posts?

If you do not see discussion board posts while others can, you may have inadvertently flipped your settings to hide them. The best way to solve the problem is the following: (1) go to the Discussion Board in the course … Continue reading

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PDF Problems with Firefox 5 and Safari 5 on Macs

Recent versions of both Safari (ver 5) and Firefox (ver 5) for the Mac are unable to display PDF files when set to display in a subframe within the browser window (such as done in Blackboard content areas). The problem … Continue reading

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UR Blackboard Maintenance Outage – This Thursday, 1-8am

In order to install patches and maintenance software on the UR Blackboard servers yet minimize impact on usage, the system will be unavailable during an early morning upgrade on Thursday, August 4, 1am – 8 am.  The user interface will … Continue reading

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