UR Blackboard Maintenance Outage March 21st

UPDATE: Blackboard Patching is completed and the system is operational. Please email blackboard@richmond.edu for any support requests.

In order to install patches and maintenance software on the UR Blackboard servers yet minimize impact on usage, the system will be unavailable during an early morning upgrade, 10 p.m. to 6 a.m., Friday, March 21. The user interface will not change and all course content will still be available after the work. Please schedule your UR Blackboard usage accordingly and contact us at blackboard@richmond.edu with any questions or concerns. Continue to check this Blackboard News site for additional information concerning this outage.

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IE 11 issue with Blackboard

Users updating Internet Explorer to version 11 and applying KB2909921 (a security patch for IE 11) will experience a problem using the browser for Blackboard. This seems to affect only Instructors who have “edit mode on” inside a course. The result will be “Internet Explorer is not working….” error message and the browser will shut down.

Our recommendation is to NOT update to IE 11 or KB2909921 at this time. If a user does update and is experiencing a problem with IE crashing, then the recommendation is to use another browser (Firefox or Chrome) when using Blackboard.

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Student information Disappears from Fall ’13 courses Feb. 18

On February  18th, instructors’ students will be disappearing from last semester’s Blackboard courses. These courses have IDs that begin with 201310_.  So if you are an instructor using Blackboard and haven’t gotten around to archiving your courses and you want to keep a record of your students’ grades and discussion board interactions, now is the time to archive your course, download your Grade Center as an Excel file, and/or collect your discussion board discussions.Other than student interactions and grades, all materials will remain in your course until you request its removal or three years has passed (whichever comes first). To download your grades, in Grade Center go to WorkofflineDownload and save the full Grade Center. On the next screen, be sure to hit Download instead of OK.

If you would like to keep an archive of the course, follow these instructions:

1. Go to your course’s Control Panel and select “Packages and Utilities” and then “Export/Archive Course”

2. Click the “Archive” button, select options, and hit “Submit.”

3. After you’ve received your confirmation e-mail that the course has been archived (usually within 10-20 minutes), go back to “Export/Archive Course” in your Control Panel.

4. Left-click the archived .zip file and save it to your desktop.

 

An archive .zip file contains the course content in a format that is not directly readable.  However, if you’d like to view the contents of your archived course, download bFree, a free Blackboard course extractor created by the University of North Carolina: http://its2.unc.edu/tl/tli/bFree/.

 

If you would like to archive discussion board postings, go to your course’s Discussion Board and select all posts you would like to keep. Select “Collect” and then “Print Preview”. To save them digitally, print to PDF; you can also print hard copies.

 

If you have questions about UR Blackboard policy, archiving your course, bFree or anything not fully clear to you, please do not hesitate to contact your technology liaison, respond to this e-mail or view the Blackboard policy for faculty on the IS web site: http://is.richmond.edu/academic/blackboard.html.

 

If you have any questions, please send an email to blackboard@richmond.edu .

 

Thank you.

 

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Java Client Update

Blackboard uses a java client on the user’s computer in order to present information. Java is a product of Oracle Systems which provides routine updates to the java client. The latest update ( Java 7u51) is NOT fully compatible with the University of Richmond’s Blackboard.  At this time, we are asking users to NOT upgrade their java client. Blackboard is currently working on a patch which we will implement as soon as possible.  We will let the University community know when we have patched the system allowing for updating the java client.

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UR Blackboard Maintenance Outage

UPDATE: Blackboard is back up and operational. If you have any questions or problems, please contact blackboard@richmond.edu.

In order to install patches and maintenance software on the UR Blackboard servers yet minimize impact on usage, the system will be unavailable during an early morning upgrade, 5 p.m. to 12 a.m., Friday, January 3. The user interface will not change and all course content will still be available after the work. Please schedule your UR Blackboard usage accordingly and contact us at blackboard@richmond.edu with any questions or concerns. Continue to check this Blackboard News site for additional information concerning this outage.

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Phishing attempt targets Blackboard users

A recent phishing scam directed at Blackboard users at other universities attempts to trick users into logging in to a fake Blackboard login page. The message appears legitimate with a spoofed sender, learn@blackboard.com, and use of the Blackboard logo. Continue reading

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Error Copying Items

We are working with Blackboard to correct a problem we are experiencing with instructors trying to copy/move an item/folder from one course to another course. Below is a screenshot of how the process begins: Continue reading

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Phishing attempt targets Blackboard users

A recent phishing scam directed at Blackboard users at other universities attempts to trick users into logging in to a fake Blackboard login page. The message appears legitimate with a spoofed sender, learn@blackboard.com, and use of the Blackboard logo.

Faculty and students who receive the email are advised to delete or ignore it. Anyone who has already clicked on the link and entered account information should change their password and challenge questions immediately. Users can reset their password by going to https://wwws.richmond.edu/webpass.

Questions about this phishing attempt should be directed to blackboard@richmond.edu.

Phishing attempts targeting UR staff, students and faculty serve as an important reminder that providing personal information in response to an unsolicited email, especially things like passwords and account numbers, is always a bad idea.

Many unsolicited emails and instant messages containing URLs are actually attempts to trick recipients into divulging personal information — known as “phishing.” In other words, the sender is putting the bait out there to see if you will bite.

For more information about computer security, please visit the Information Security websites.

Information Services (including the HelpDesk)  will NEVER ask for your password or other personal data via email. Messages requesting such details are fraudulent.  DELETE THEM WITHOUT REPLY.

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UPDATE: Blackboard Maintenance Friday October 4th

UPDATE: Scheduled Maintenance is completed. If you have any questions or problems with the system, please email blackboard@richmond.edu.

In order to install patches and maintenance software on the UR Blackboard servers, yet minimize impact on usage, the system will be unavailable during an upgrade, 10 p.m., Friday, October 4. The user interface will not change and all course content will still be available after the work is completed. Please schedule your UR Blackboard usage accordingly and contact us at blackboard@richmond.edu with any questions or concerns. Continue to check this Blackboard News site for additional information concerning this outage at http://blog.richmond.edu/blackboard.

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Mac OS X Missing Grade Center Scroll bars

If you are using Chrome, Safari or Firefox web browsers and are missing the Scrollbars when viewing the Grade Center in Blackboard, there is a way to fix this issue. Blackboard is aware of the problem and will be addressing this in a future release but for now you will need to change your system preferences. Continue reading

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