Category: Information Page 11 of 31

UPDATE: Scheduled Maintenance is completed. If you have any questions or problems with the system, please email blackboard@richmond.edu.

In order to install patches and maintenance software on the UR Blackboard servers, yet minimize impact on usage, the system will be unavailable during an upgrade, 10 p.m., Friday, October 4. The user interface will not change and all course content will still be available after the work is completed. Please schedule your UR Blackboard usage accordingly and contact us at blackboard@richmond.edu with any questions or concerns. Continue to check this Blackboard News site for additional information concerning this outage at http://blog.richmond.edu/blackboard.

If you are using Chrome, Safari or Firefox web browsers and are missing the Scrollbars when viewing the Grade Center in Blackboard, there is a way to fix this issue. Blackboard is aware of the problem and will be addressing this in a future release but for now you will need to change your system preferences.

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On October 8th, instructors’ students will be disappearing from last semester’s Blackboard courses. These courses have IDs that begin with 201230_.  So if you are an instructor using Blackboard and haven’t gotten around to archiving your courses and you want to keep a record of your students’ grades and discussion board interactions, now is the time to archive your course, download your Grade Center as an Excel file, and/or collect your discussion board discussions.Other than student interactions and grades, all materials will remain in your course until you request its removal or three years has passed (whichever comes first). To download your grades, in Grade Center go to Workoffline > Download and save the full Grade Center. On the next screen, be sure to hit Download instead of OK.

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If you are accessing UR Blackboard via the Mobile Learn app (available on iOS and Android – free app but with an in-app purchase), you may have noticed an Access Denied error message when trying to do certain things like sending an email, checking the calendar, or accessing your grades (see snapshot from an iPad below).  If you get this, please notice there is a Login button at the bottom of the window with the error message that you can tap in order to login with your netid and password in order to access the particular content.

We apologize for this problem and having to use this workaround. We are working with Blackboard to see if this can be remedied.