Jon – Page 11

UPDATE: Blackboard System Maintenance-Friday May 17

On May 15, 2013

In order to install patches and maintenance software on the UR Blackboard servers, yet minimize impact on usage, the system will be unavailable during an upgrade, 5 p.m.-6 a.m., Friday, May 17. The user interface will not change and all course content will still be available after the work is completed. Please schedule your UR Blackboard usage accordingly and contact us at blackboard@richmond.edu with any questions or concerns. Continue to check this Blackboard News site for additional information concerning this outage at http://blog.richmond.edu/blackboard.

UPDATE: Blackboard was successfully patched and is functioning normally. If you experience any problems, please email blackboard DOT richmond DOT edu.

Blackboard System Maintenance-3/13/13-UPDATE

By Jon

On March 14, 2013

In Information

The system maintenance was completed and the system is again available. Please remember the user option of using the wysiwyg (what you see is what you get) text editor is now a required feature because if this is turned off, people are not able to access necessary services within the application. If you have questions or experience any issues regarding this particular change, please contact blackboard@richmond.edu.

We regret that the outage was longer than expected, and we appreciate your patience.

File Content Problem-UPDATE

By Jon

On February 4, 2013

In Information, Warnings

This issue was resolved at 1:08 PM and has been tested. Any additional problems should be sent to blackboard@richmond.edu or by calling 287-6860.

We are aware of an issue dealing with files in the content management system. We are working to resolve this issue and will update this post when the problem is corrected.

Java Vunerabilities and Blackboard

By Jon

On January 17, 2013

In Information, Warnings

–PLEASE READ–

Blackboard is dependent on Java for file uploading, chat and virtual classroom. There is a known issue with Java 7 that Information Services is aware of and working towards a solution. You can read more about that at the IS website. Our recommendation is for everyone using Blackboard to stay on their current version of Java, DO NOT upgrade at this time, and DO NOT disable Java if you use any of the above-mentioned features. When Information Services has a solution, we will update this blog site with that information.

For now, Windows users who are already running Java, version 7, the Help Desk is in the process of identifying those machines, and will be contacting those users directly, and providing them with instructions for correcting this current vulnerability.

For Mac users, our current recommendation is not to attempt to apply any updates or patches to Java.

If you have any questions regarding this issue, please contact the UR Help Desk at 287-6400 or helpdesk@richmond.edu.