Category: Warnings Page 8 of 12

Friday, August 3, 2012 computer outage

Reminder to the Blackboard Community:

“On Friday, August 3, 2012, an 18-hour computer outage will be required to perform maintenance in the Millhiser Data Center. All systems will be shutdown starting at noon on Friday, August 3rd  and will be back up by 6 AM on Saturday, August 4th. This outage includes all major campus-wide computer systems and applications, including Banner, Blackboard, email, Library systems, netfiles, OneCard, Bookstore, Micros, research clusters, etc. In addition, network connectivity (PCs and servers) for all buildings on the Robins Center side of Richmond Way will be unavailable. However, network connectivity and Internet access will be available for the rest of campus.”

Students disappear from Spring ’12 Blackboard courses July 3!

On July 3, instructors’ students will be disappearing from last semester’s Blackboard courses. These courses have IDs that begin with 201120_.  So if you are an instructor using Blackboard and haven’t gotten around to archiving your courses and you want to keep a record of your students’ grades and discussion board interactions, now is the time to archive your course, download your Grade Center as an Excel file, and/or collect your discussion board discussions.Other than student interactions and grades, all materials will remain in your course until you request its removal or three years has passed (whichever comes first). To download your grades, in Grade Center go to WorkofflineDownload and save the full Grade Center. On the next screen, be sure to hit Download instead of OK.

If you would like to keep an archive of the course, follow these instructions:

1. Go to your course’s Control Panel and select “Packages and Utilities” and then “Export/Archive Course”

2. Click the “Archive” button, select options, and hit “Submit.”

3. After you’ve received your confirmation e-mail that the course has been archived (usually within 10-20 minutes), go back to “Export/Archive Course” in your Control Panel.

4. Left-click the archived .zip file and save it to your desktop.

 

An archive .zip file contains the course content in a format that is not directly readable.  However, if you’d like to view the contents of your archived course, download bFree, a free Blackboard course extractor created by the University of North Carolina: http://its2.unc.edu/tl/tli/bFree/.

 

If you would like to archive discussion board postings, go to your course’s Discussion Board and select all posts you would like to keep. Select “Collect” and then “Print Preview”. To save them digitally, print to PDF; you can also print hard copies.

 

If you have any questions, please send an email to blackboard@richmond.edu .

 

Thank you.

 

Potential Blackboard Issue on April 15

The University has received word from Blackboard that a security certificate within the application will expire on Sunday, April 15.  At this time we are waiting for a patch from Blackboard.  Once the patch has been received we will test it, and if there are no additional problems, we will apply the patch to Blackboard.  Since we have not yet received the patch from Blackboard, we cannot guarantee that the issue will be resolved by Monday.  If the patch does not arrive in time to be tested and installed, we will provide additional guidance on how to work around the problem.

Updates on this issue will be posted as System Alerts in Blackboard and on this Blackboard blog.

UPDATE: UR Blackboard Maintenance COMPLETED

Update – the patching has been completed ahead of schedule, and UR Blackboard is again available.

In order to install patches and maintenance software on the UR Blackboard servers yet minimize impact on usage, the system will be unavailable during an early morning upgrade on Friday, March 9, 10 pm – 6 am.  The user interface will not change and all course content will still be available after the work.  Please schedule your UR Blackboard usage accordingly and contact us at blackboard@richmond.edu with any questions or concerns. Continue to check this Blackboard News site for additional information concerning this outage.

MS Office prompts for authentication

Issue

When you try to open a Microsoft (MS) Office 2007/8 document in Blackboard while using MS Internet Explorer 8 browser,  you may be prompted for authentication although you have a valid session in Blackboard.  UPDATE: This remains to be an issue with Office 2010/11 documents as well.

Solution

UPDATE: The best solution is to hit the Escape key from the window that asks for your credentials.

Another solution is to use a different web browser such as Firefox (http://www.mozilla.com) or Safari which are not affected by this particular issue.

In IE 8 and 9: instead of clicking the link to the file and opening it directly into the web browser, you can right-click on the document link and “Save Target As…” to download the document to your computer. Then you can open the document from the download folder without issue.

 

Originally published September 3, 2011, 14:35

Page 8 of 12

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