Category: Warnings Page 7 of 12

UPDATE: Blackboard System Maintenance-Friday May 17

In order to install patches and maintenance software on the UR Blackboard servers, yet minimize impact on usage, the system will be unavailable during an upgrade, 5 p.m.-6 a.m., Friday, May 17. The user interface will not change and all course content will still be available after the work is completed. Please schedule your UR Blackboard usage accordingly and contact us at blackboard@richmond.edu with any questions or concerns. Continue to check this Blackboard News site for additional information concerning this outage at http://blog.richmond.edu/blackboard.

 

UPDATE: Blackboard was successfully patched and is functioning normally. If you experience any problems, please email blackboard DOT richmond DOT edu.

File Content Problem-UPDATE

This issue was resolved at 1:08 PM and has been tested. Any additional problems should be sent to blackboard@richmond.edu or by calling 287-6860.

We are aware of an issue dealing with files in the content management system. We are working to resolve this issue and will update this post when the problem is corrected.

Java Vunerabilities and Blackboard

–PLEASE READ–

Blackboard is dependent on Java for file uploading, chat and virtual classroom.  There is a known issue with Java 7 that Information Services is aware of and working towards a solution. You can read more about that at the IS website.  Our recommendation is for everyone using Blackboard to stay on their current version of Java, DO NOT upgrade at this time, and DO NOT disable Java if you use any of the above-mentioned features.  When Information Services has a solution, we will update this blog site with that information.

For now, Windows users who are already running Java, version 7, the Help Desk is in the process of identifying those machines, and will be contacting those users directly, and providing them with instructions for correcting this current vulnerability.

For Mac users, our current recommendation is not to attempt to apply any updates or patches to Java.

If you have any questions regarding this issue, please contact the UR Help Desk at 287-6400 or helpdesk@richmond.edu.

Blackboard Outage scheduled for TONIGHT Sept. 7

In order to continue providing a reliable, robust system, we will make necessary patches to the database portion of Blackboard tonight. Please visit http://blog.richmond.edu/blackboard/ for updates concerning tonight’s brief outage. Thank you for your understanding. If you need to report any problem with Blackboard, please send an email to blackboard@richmond.edu.

UPDATE: The outage time-frame will be between 10 to 10:30 PM.

Invalid File Links in Course

If you are experiencing a problem with “Invalid File Links” in your course, please email blackboard@richmond.edu or call 287-6860 for support. We will get you back up and running as soon as we can!

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