In order to continue providing a reliable, robust system, we will make necessary patches to the database portion of Blackboard tonight. Please visit http://blog.richmond.edu/blackboard/ for updates concerning tonight’s brief outage. Thank you for your understanding. If you need to report any problem with Blackboard, please send an email to blackboard@richmond.edu.
UPDATE: The outage time-frame will be between 10 to 10:30 PM.
This is a reminder that the University of Richmond maintains a building block to allow professors to see photographs of their students within Blackboard. To access this feature, the instructor must be in an academic course within Blackboard (this is a course with a CRN from the Registrar). In the control panel click on “Course Tools” and then “Student Photographs”. For support with Blackboard contact blackboard@richmond.edu or 287-6860. [This feature only applies to instructors not students].
Blackboard support provides assistance for uploading files, issues with examinations, and lots of other items. However, we cannot tell you if your professor is using Blackboard. This information is provided by your professor and you will need to contact him/her to answer that question. The course could be unavailable or may not be being used. This also will be true for content within a course. If it is a technical issue (bad file, log-in issues, etc.) contact blackboard@richmond.edu or call 287-6860 (this number is only monitored between 8:30-5, M-F) otherwise, start with your professor!
If you are experiencing a problem with “Invalid File Links” in your course, please email blackboard@richmond.edu or call 287-6860 for support. We will get you back up and running as soon as we can!
Reminder to the Blackboard Community:
“On Friday, August 3, 2012, an 18-hour computer outage will be required to perform maintenance in the Millhiser Data Center. All systems will be shutdown starting at noon on Friday, August 3rd and will be back up by 6 AM on Saturday, August 4th. This outage includes all major campus-wide computer systems and applications, including Banner, Blackboard, email, Library systems, netfiles, OneCard, Bookstore, Micros, research clusters, etc. In addition, network connectivity (PCs and servers) for all buildings on the Robins Center side of Richmond Way will be unavailable. However, network connectivity and Internet access will be available for the rest of campus.”
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