UR Blackboard Maintenance Friday January 29

Blackboard will be unavailable for an outage Friday, January 29th beginning at 11 PM.  Please know the system will not be available between 11PM and approximately 12:00 AM and no changes will be made to course content. This outage will improve the use of the Blackboard Mobile Application and increase security of the system.  Please make sure you have updated your browsers and cleared your cookies and cache before logging onto the system after the outage.  For assistance, please refer to our blog post: https://blog.richmond.edu/blackboard/2016/01/28/browsers-and-blackboard/ . If you have any questions or problems, please contact blackboard@richmond.edu.

 

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Browsers and Blackboard

If you are having a problem logging into Blackboard or seeing Blackboard at all, there are few things you can do to help alleviate the problem.

First, try clearing your browsers cookies and cache. Here is a link to a help resource on how to do that for the most popular browsers: http://www.refreshyourcache.com/en/home/ You also can press Control + Shift + Del on a PC or Command + Shift + Delete on a Mac.

If you are still unable to access Blackboard, make sure your browser is up-to-date. Because of security and safety issues, browsers release new versions almost every month so it is important that you get your browser to the latest update. You can check here to see what the latest update is for the most popular browsers: https://updatemybrowser.org/ Please note that Blackboard will not work with Internet Explorer 10. You must have Internet Explorer 11 on your system in order to access Blackboard.

If you have tried all the above and still are having a problem connecting, please contact the University Help Desk to help resolve your problem.

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Grade Center and Student Submission Issue

UPDATE: We have addressed this issue. If you are still having a problem, please clear your browser’s cookies and cache. If this does not work, please email blackboard@richmond.edu.

We are currently experiencing a problem that is not allowing instructors to edit/change grades in the Grade Center. This issue also is not allowing students to upload assignments or take assessments. We are working to resolve this issue as quickly as we can. We will update this post as soon as we have a timetable or solution for this issue.

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Ongoing phishing attempts target Blackboard users

Recent phishing scams directed at Blackboard users at the University of Richmond and other universities attempt to trick users into logging in to a fake Outlook Web Access or Blackboard page. All of these attempts are made to look like real UR web pages. Continue reading

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Instructors: are your student photos not showing up?

Multiple faculty have called in to the CTLT reporting that student photos are not working.  First off, it should only be available for those who are an “instructor” in an academic course (Course ID begins with 201510_).

So far we have found that all issues were the result of a copied course from a past semester into a new one.  This is completely okay, but the instructor must acknowledge the notification message in the new course that the copy had completed.  An example of this is shown below.  Please click the “X” button in the upper, right-hand corner of the orange notification bar and then you should be able to get student photos in the future.

Screen Shot 2015-08-24 at 12.09.13 PM

 

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Course Copy

Sometimes it is desirable to copy a course from a previous semester and then make changes to the new course. This is done through the course copy feature in Blackboard. First, go into the OLD course and then select “Packages and Utilities” from the control panel. Continue reading

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Group By Terms

Ever wanted your courses displayed by the term it was in? (like Fall 2014, Spring 2015, etc.) Well now you can! Follow the steps below to group your courses. Continue reading

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Embed YouTube Videos into Blackboard

Did you know that you can embed YouTube videos directly into your Blackboard course? To seamlessly include these videos in your Blackboard course, please follow these easy steps:

1.) Log into http://blackboard.richmond.edu and enter your course site.

2.) Enter the existing content area where you would like to share the YouTube videos. (Alternatively, you can create a new content area by clicking the “+” in the top left of your course navigation area, and select “Content Area” to create a new course content area.

3.) Once you have entered the content area of your choice, you should select the option to “Build Content.”

4.) Under the “Build Content” menu select “YouTube Video.”

5.) Enter a search term to locate your video and click “Go.”


6.) “Select” the video you’d like to include in your course and on the next screen click “Submit.”

7.) Your YouTube video is now seamlessly embedded into your Blackboard course site!

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UPDATE: UR Blackboard Maintenance Friday July 17th

The maintenance is complete several hours ahead of schedule. You may resume normal use of Blackboard at this time. If you have any questions or problems with the system, please contact blackboard@richmond.edu for assistance.

Blackboard will be unavailable for an outage Friday, July 17th beginning at 10 PM.  This outage is part of our Monthly Maintenance. Please know the system will not be available between 10PM and 6:00 AM and no changes will be made to course content. If you have any questions or problems, please contact blackboard@richmond.edu.

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Blackboard Availability Issue and Restart at 3pm Today (Monday, July 6)!

Due to recent changes in web browsers’ security settings for software updates, people cannot access UR Blackboard if they are using the most recent versions of Firefox (Mac and Windows, versions 31.8.0 ESR and 39.0). For more information on the details, you can search the Web for “Diffie-Hellman” or logjam in world technology news.

Currently, the best workaround is to use a different web browser (such as Google Chrome, Safari, or MS IE). If you are on campus, you can use a campus public computer lab or the Boatwright Library computers as they are unaffected.

Please note that we will need a short outage of Blackboard at 3pm today to fix the problem. Please plan your UR Blackboard use accordingly so you will not be affected by the outage.  For example, please do not take an online test that will run over the 3pm window today!

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