Requesting Blackboard Courses

For faculty choosing to use Blackboard with their academic courses, a new Blackboard course must be requested each semester. To request a Blackboard course, please follow these few steps.
Go to and look to the right of the log-in screen. You will see a link to “Faculty Blackboard Course Request System”. Click on that link.

On the next screen, log into Blackboard with your NetID and Password.


On the next screen, you will notice your name at the top followed by options to request academic, non-academic or removal of courses.


Follow the prompts to request an academic course.

If you need further assistance, we are having Blackboard training on Aug. 28 at 10:30. You can sign-up for the workshop at

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Phishing Attempt

Please be aware of a current attempt to get your personal information through an email posing as something from the Blackboard Learn. A screenshot of the email is below. Please know that University of Richmond Information Services will never ask for your password. If you have shared your password, you are required to change the password immediately. Please contact the help desk for assistance with that process.

Screen Shot 2016-06-09 at 4.10.39 PM

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Panopto News

We are doing some spring cleaning on our Panopto settings since we are now able to offer this service to the community!

Tonight we are making a URL change that might impact your ability to use your Panopto recorder. It will require you to make one simple edit when launching the recorder. The new URL will be Continue reading

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Browsers and Blackboard

If you are having a problem logging into Blackboard or seeing Blackboard at all, there are few things you can do to help alleviate the problem.

First, try clearing your browsers cookies and cache. Here is a link to a help resource on how to do that for the most popular browsers: You also can press Control + Shift + Del on a PC or Command + Shift + Delete on a Mac.

If you are still unable to access Blackboard, make sure your browser is up-to-date. Because of security and safety issues, browsers release new versions almost every month so it is important that you get your browser to the latest update. You can check here to see what the latest update is for the most popular browsers: Please note that Blackboard will not work with Internet Explorer 10. You must have Internet Explorer 11 on your system in order to access Blackboard.

If you have tried all the above and still are having a problem connecting, please contact the University Help Desk to help resolve your problem.

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How to see feedback on exams

This video will show you how to see the feedback from your professor on tests taken within Blackboard. Continue reading

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Student Enrollment Removed from Fall 2015 Blackboard courses Feb. 19

On February 19th, instructors’ students will be disappearing from last semester’s Blackboard courses. These courses have IDs that begin with 201510_.  So if you are an instructor using Blackboard and haven’t gotten around to archiving your courses and you want to keep a record of your students’ grades and discussion board interactions, now is the time to archive your course, download your Grade Center as an Excel file, and/or collect your discussion board discussions.Other than student interactions and grades, all materials will remain in your course until you request its removal or three years has passed (whichever comes first). To download your grades, in Grade Center go to Workoffline > Download and save the full Grade Center. On the next screen, be sure to hit Download instead of OK.

If you would like to keep an archive of the course, follow these instructions:

1. Go to your course’s Control Panel and select “Packages and Utilities” and then “Export/Archive Course”

2. Click the “Archive” button, select options, and hit “Submit.”

3. After you’ve received your confirmation e-mail that the course has been archived (usually within 10-20 minutes), go back to “Export/Archive Course” in your Control Panel.

4. Left-click the archived .zip file and save it to your desktop.

An archive .zip file contains the course content in a format that is not directly readable.

If you would like to archive discussion board postings, go to your course’s Discussion Board and select all posts you would like to keep. Select “Collect” and then “Print Preview”. To save them digitally, print to PDF; you can also print hard copies.

If you have questions about UR Blackboard policy, archiving your course or anything not fully clear to you, please do not hesitate to contact your technology liaison, respond to this e-mail or view the Blackboard policy for faculty on the IS web site:

If you have any questions, please send an email to .

Thank you.

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UR Blackboard Maintenance Friday January 29

Blackboard will be unavailable for an outage Friday, January 29th beginning at 11 PM.  Please know the system will not be available between 11PM and approximately 12:00 AM and no changes will be made to course content. This outage will improve the use of the Blackboard Mobile Application and increase security of the system.  Please make sure you have updated your browsers and cleared your cookies and cache before logging onto the system after the outage.  For assistance, please refer to our blog post: . If you have any questions or problems, please contact


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Grade Center and Student Submission Issue

UPDATE: We have addressed this issue. If you are still having a problem, please clear your browser’s cookies and cache. If this does not work, please email

We are currently experiencing a problem that is not allowing instructors to edit/change grades in the Grade Center. This issue also is not allowing students to upload assignments or take assessments. We are working to resolve this issue as quickly as we can. We will update this post as soon as we have a timetable or solution for this issue.

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Ongoing phishing attempts target Blackboard users

Recent phishing scams directed at Blackboard users at the University of Richmond and other universities attempt to trick users into logging in to a fake Outlook Web Access or Blackboard page. All of these attempts are made to look like real UR web pages. Continue reading

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Instructors: are your student photos not showing up?

Multiple faculty have called in to the CTLT reporting that student photos are not working.  First off, it should only be available for those who are an “instructor” in an academic course (Course ID begins with 201510_).

So far we have found that all issues were the result of a copied course from a past semester into a new one.  This is completely okay, but the instructor must acknowledge the notification message in the new course that the copy had completed.  An example of this is shown below.  Please click the “X” button in the upper, right-hand corner of the orange notification bar and then you should be able to get student photos in the future.

Screen Shot 2015-08-24 at 12.09.13 PM


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