Author: Jon (Page 1 of 23)

Problem seeing document in Blackboard Grade Center

The Univeristy of Richmond updated to the New Box View service over winter break. A problem viewing documents as arisen so when a user goes into the Inline Grading interface within Blackboard Learn the New Box View service does not load. Instead the user sees a blank space in place of the iframe containing the New Box View service. Users see a blank space because disabling 3rd-party cookies blocks the New Box View from being able to convert and display documents within the iframe in Blackboard Learn. Therefore, the New Box View service requires requires the use of cookies to render documents within the browser.

Some browsers (such as Safari) disable the use of 3rd-party by default but allow users to enable the use of cookies on a per-site or all at once. Users may follow these steps to allow Box’s cookies to be stored on their device and prevent this issue from occurring:

Browser Settings or Preferences > Privacy
Select “Always allow” (or similar)
Refresh the page with the viewer on it
Return to Browser Settings or Preferences and revert to the default of “Allow from websites I visit” (or similar)
If 3rd-party cookies must be disabled, some browsers allow for domain exceptions to be added. Please Allow [*.] (Chrome) or (Firefox).

Requesting Blackboard Courses

For faculty choosing to use Blackboard with their academic courses, a new Blackboard course must be requested each semester. To request a Blackboard course, please follow these few steps.
Go to and Log into Blackboard with your NetID and Password.


On the next screen, Click on the Faculty Course Request Tab.

Follow the prompts to request an academic course.

Inline Grading Change in Blackboard

After the maintenance down time on December 29th, the following change will be reflected in the inline grading feature in Blackboard.

Crocodoc transition to new “Box View”

Blackboard’s current service for the implementation of inline grading is through the Crocodoc tool, and Box Inc. (who owns it) has decided to discontinue it. The end-of-life date for Crocodoc is January 15, 2018.

As a result, Blackboard has updated their inline grading capability to leverage the Crocodoc replacement, “Box View”. Box View offers several improvements over Crocodoc, including improved rendering fidelity and expanded support for new file types. The University of Richmond will update our server on December 29th and move to the new Box View.

Transition timing

During this time between December 29, 2017 and January 15, 2018, the Crocodoc service and ability to view previously annotated documents within a browser won’t be available but the rest of Blackboard will function properly. The document viewing capabilities are the only feature affected during the transition.

After the transition, users won’t be able to change the existing annotations made in Crocodoc as all annotations are read-only in the new Box View. The Crocodoc annotations are “burned” into a PDF and users can’t remove or change the annotations. Users can add new annotations with the New Box View annotation tools, but they can’t interact with annotations created in Crocodoc.

What can users expect?

This table compares the two annotation services.

Functions and Details


New Box View

File types for annotations


Over 100 different file types

File Types and FontsSupported in Box Content Preview

Videos and images displayed



Course areas

Original Assignments

Original Assignments

Annotation types

Text- and point-based comments, highlighting, and drawing

Point-based comments and highlighting


Users download a copy of a student file with the option to download in the original format or in a PDF version that includes the annotations

Users can download a copy of a student file, but annotations won’t appear

Print function




Can’t add annotations to documents

Can’t add annotations to documents

Working with annotations in new Box View

Instructors and roles with grading privileges…

  • …must assign grades, before students can view annotations.
  • …can’t edit or remove existing Crocodoc annotations in New Box View as the annotations are “burned” into a PDF during migration.
  • …can add or edit New Box View annotations after a grade is assigned. However, when delegated grading is enabled, only instructors can add or edit annotations in New Box View after grades are assigned.

Make the transition

We understand that may have come to rely on Crocodoc when they do inline grading in Blackboard. After we upgrade, the transition to the new Box View will be as seamless as possible. Crocodoc will not be available for a few minutes and then New Box View replaces Crocodoc in the affected course grading areas.

*Comparison view of Crocodoc and New Box View annotations on an assignment

Frequently Asked Questions

After the end-of-life date for Crocodoc, what will happen to data stored in Crocodoc if an older Blackboard assignment isn’t updated to use Box View?

While the Crocodoc service will technically reach end-of-life, the databases that contain student-submitted data and documents won’t be deleted or destroyed. Blackboard is working with Box to define a long-term strategy for the decommission of Crocodoc servers permanently. While we don’t have a timeline available yet, we have no expectation of a decommission of Crocodoc servers.

After the end-of-life date for Crocodoc and during the migration, what will instructors see in a course if Blackboard isn’t updated to use Box View?

After the end-of-life date and during the migration, the Crocodoc service will display a “Service Unavailable” message to users.

New Box View will completely replace the Crocodoc feature in Blackboard, with the same general user experience and interface elements. Users will see some slight differences, primarily more streamlined buttons and options.

You shouldn’t expect significant change management for your users. Some users may not notice the change at all due to the similar nature of the UI between the two services.

*Comparison view of Crocodoc and New Box View annotations on an assignment

Will the transition have any impact on the use of rubrics for grading? Will instructors be able to use the same rubrics for Box View as they currently do for Crocodoc?

The transition won’t impact Blackboard’s rubrics or rubric data. Instructors will be able to use the same rubrics within the inline grading interface alongside the new Box View service. Rubrics are a separate feature that doesn’t share code with the Crocodoc or new Box View service.


Blackboard Mobile Change Information

Effective August 1, 2017, Mobile Learn will be removed from all app stores.  After August 31, 2017, Blackboard will no longer support Mobile Learn. Clients should transition now to the Blackboard app for students (available now) and the Blackboard Instructor app for educators (scheduled for release next week.  These two applications offer an enhanced, user-centric mobile experience that puts critical teaching and learning tools right in users’ hands.  All users can expect increased efficiency with our simplified workflows built to complete on the go.

Read More

New Blackboard Theme

On May 19th, we will upgrade the Blackboard application which will include a new look and feel to the system. The new look is a sleeker and responsive for both desktops and mobile devices. Other than updating the look to make it more appealing, this will help Blackboard become more accessible to users on mobile devices and with learning disabilities. No content will be changed with the new theme. Adding content, assessments and other features will still be available to the community. Here is a link to Blackboard’s site about the theme we are implementing: The link includes screenshots on both the desktop browsers and mobile interfaces. If you are currently using the Bb Student app, you will see a similar look and feel.

If you have any questions, please contact

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