Solving Problems/Improving Leadership at Krames/WebMD

My time at Krames/WebMD has been both a great learning and eye opening experience. The eye opening piece can be applied to some of the issues I have encountered within the Krames content team with whom I’ve been working with. One of the first problems I noticed, while not major, was the lack of communication between the two sides of the content team. There is the marketing side and the education side, both of which provide articles, infographics, and advertisements to our client base. Working for both teams, I get to attend both sets of work meetings, and a few times I have had to raise my hand and let one group know that the other had already started on a certain project or had taken on a new client. While it is great that there are two teams and therefore double the number of people I get to work with and learn from, they would benefit from greater communication and collaboration between them.

While it may be more difficult to solve this next problem in the future, I believe that it is important to address. As I have explained in previous posts, the content team has been working remotely since even before the pandemic hit, which means it is more than likely to remain remote in the years to come. I am sure some people enjoy this as they may like not having to get up and ready to go into an office each day. However, I believe that people are more productive in an office setting. I also think that it has the ability to create stronger professional relationships between colleagues and clients. Both the marketing and education teams seem to have decent relationships and have team meetings over zoom frequently, but I cannot help but notice the lack of any kind of friendship or social relationships. I understand that work is about keeping things professional in order to get all of the work done, however I do believe that stronger relationships could only help both of these teams and the leaders. In the end, I do not believe that there is a simple way to solve this issue, but I do hope that these teams may consider consolidating in an office within one city in order to create better communication and relations.