{"id":2138,"date":"2019-06-02T20:36:53","date_gmt":"2019-06-03T00:36:53","guid":{"rendered":"http:\/\/blog.richmond.edu\/jepsoninternship2019\/?p=2138"},"modified":"2019-06-02T20:36:53","modified_gmt":"2019-06-03T00:36:53","slug":"weak-websites-loyal-leadership","status":"publish","type":"post","link":"https:\/\/blog.richmond.edu\/jepsoninternship2019\/2019\/06\/02\/weak-websites-loyal-leadership\/","title":{"rendered":"Weak Websites, Loyal Leadership"},"content":{"rendered":"<p><span style=\"font-weight: 400\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 After my first week with Holston Medical Group (HMG), I could not be more excited to work with this amazing company. Although I am part of the Marketing Department, I am able to see first-hand how much the company cares for their patients and the relationships these patients form with their physicians. During my first day with HMG, their website, which is the primary method used by the company for patients to schedule appointments and contact specialty offices, shut down due to a software error from their provider. Once this problem with the website was discovered, my supervisor immediately contacted their software branch and ensured that every individual complaint email sent to HMG by a patient regarding the website was resolved. I greatly admired watching her do this, not only because it allowed me to see this side of a hospital chain, but also because it comforted me knowing the emphasis they place on patient satisfaction as someone whose provider is HMG. <\/span><\/p>\n<p><span style=\"font-weight: 400\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 This rapid problem solving I witnessed within my first few hours at HMG reminded me of the Contingency Theory learned in Theories and Models. This theory states there is no best method of leadership, but rather the decision for the optimal form of leadership must be made depending on the situation at hand. This was obvious with the case of the shutdown website. While my supervisor, who is the marketing manager for the company, typically may not be the one to respond to patient emails, she realized that a more caring approach was the best decision for the situation at hand, given HMG\u2019s strong emphasis on patient-physician relationships. I admired the way she was quickly able to adjust herself depending on the situation, a skill I hope to acquire myself during this internship to help prepare me for the nursing field. As a nurse, I must always be prepared to shape myself to any situation, whether it be stressful or relaxing, triumphant or traumatic. Knowing leadership styles are contingent upon their circumstance is the primary characteristic of an exceptional leader; a quality my supervisor has already proven to have. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 After my first week with Holston Medical Group (HMG), I could not be more excited<\/p>\n","protected":false},"author":3620,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[76627],"tags":[],"class_list":["post-2138","post","type-post","status-publish","format-standard","hentry","category-solving-problems-improving-leadership"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blog.richmond.edu\/jepsoninternship2019\/wp-json\/wp\/v2\/posts\/2138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.richmond.edu\/jepsoninternship2019\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.richmond.edu\/jepsoninternship2019\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.richmond.edu\/jepsoninternship2019\/wp-json\/wp\/v2\/users\/3620"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.richmond.edu\/jepsoninternship2019\/wp-json\/wp\/v2\/comments?post=2138"}],"version-history":[{"count":0,"href":"https:\/\/blog.richmond.edu\/jepsoninternship2019\/wp-json\/wp\/v2\/posts\/2138\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.richmond.edu\/jepsoninternship2019\/wp-json\/wp\/v2\/media?parent=2138"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.richmond.edu\/jepsoninternship2019\/wp-json\/wp\/v2\/categories?post=2138"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.richmond.edu\/jepsoninternship2019\/wp-json\/wp\/v2\/tags?post=2138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}