Some students have reported seeing error messages when trying to upload files to a Blackboard assignment using Firefox version 3.5.x. Information Services is working with Blackboard to obtain a fix for this problem and that fix should be available sometime Monday, September 21. The problem also seems to affect some sub-versions of Internet Explorer 7 and 8. For the short term, Blackboard users are asked to try a different web browser among Firefox, Safari (Mac), and Internet Explorer (Chrome, Opera, and Safari for Windows are not supported on Blackboard).
Update: a patch was installed Friday at 7:30pm that should eliminate this problem for supported browsers.
Blackboard is now available for service. The problem had been isolated, and we foresee no additional outages.
Again, your browser might not immediately show the updated status (get the working web page) depending on the settings of you browser’s cache. For most browsers, you can force it to try to download an updated page by using the Ctrl-R key combination on Windows and Linux or Command-R key combination on a Mac.
For those affected, thank you for your patience and again, forward any questions or concerns to blackboard@richmond.edu .
Blackboard is unexpectedly unavailable as of approximately 9 AM, March 25. Information Services is investigating the problem and will work to restore service as soon as possible. Updates will be posted to this site.
FYI, once Blackboard is again available, your browser might not immediately show the updated status (get the new page) depending on the settings of you browser’s cache. For most browsers, you can force it to try to download an updated page by using the Ctrl-R key combination on Windows and Linux or Command-R key combination on a Mac.
Please direct any questions or concerns to blackboard@richmond.edu.
For those affected, thank you for your patience.
Blackboard is very flexible in the types of files it can store and in the ways that they can be named, but there are certain characters that Blackboard cannot handle. If a file name contains any of these illegal characters and the file is uploaded to Blackboard, any subsequent attempt to open that file will result in an HTTP Status 404 error or a completely blank page. These characters are: ?, #, / and \
Here is the list of workshops the CTLT will be providing for Blackboard 8 during the week of January 5-9. All workshops will be in the TLC Training Room 320 of Boatwright Library. Registration is not required. Please feel free to bring your own laptop computer.
- Tuesday, January 6
- Blackboard Basics - 10 - 11 AM
- Changes in Blackboard - 11 AM - noon
- Grade Center - 1 - 2 PM
- Wimba Voice - 2 - 3 PM
- Discussion Board - 3 - 4 PM
- Wednesday, January 7
- Changes in Blackboard - 9 - 10 AM
- Wimba Voice - 10 - 11 AM
- Walk-in Assistance - 11 AM - noon
- Thursday, January 8
- Grade Center - 9 - 10 AM
- Discussion Board - 10 - 11 AM
- Walk-in Assistance - 11 AM - noon
- Friday, January 9
- Walk-in Assistance - 9 AM - noon
Please note that more training will be available throughout the semester, but we wanted to provide this first list since they come so soon after holiday week.
Please contact us at training@richmond.edu with questions or comments.
The Blackboard upgrade is planned for January 2 through 7. During this time, Blackboard will be unavailable. Courses requested and created before the upgrade will be available after the upgrade is complete as well as uploaded content. Therefore, feel free to begin preparing spring semester courses now.
We will continue to post guides to help make the migration as easy as possible for faculty, staff, and students. We are also planning short workshops for instructors, and we are intending to offer some before winter break (week of January 5). These workshops would via demonstration rather than hands-on since the Blackboard upgrade will not yet be available to the audience.
Please pay attention to announcements in SpiderBytes.
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