A recent phishing scam directed at Blackboard users at other universities attempts to trick users into logging in to a fake Blackboard login page. The message appears legitimate with a spoofed sender, firstname.lastname@example.org, and use of the Blackboard logo. Continue reading ‘Phishing attempt targets Blackboard users’
We are working with Blackboard to correct a problem we are experiencing with instructors trying to copy/move an item/folder from one course to another course. Below is a screenshot of how the process begins: Continue reading ‘Error Copying Items’
UPDATE: Scheduled Maintenance is completed. If you have any questions or problems with the system, please email email@example.com.
In order to install patches and maintenance software on the UR Blackboard servers, yet minimize impact on usage, the system will be unavailable during an upgrade, 10 p.m., Friday, October 4. The user interface will not change and all course content will still be available after the work is completed. Please schedule your UR Blackboard usage accordingly and contact us at firstname.lastname@example.org with any questions or concerns. Continue to check this Blackboard News site for additional information concerning this outage at http://blog.richmond.edu/blackboard.
If you are using Chrome, Safari or Firefox web browsers and are missing the Scrollbars when viewing the Grade Center in Blackboard, there is a way to fix this issue. Blackboard is aware of the problem and will be addressing this in a future release but for now you will need to change your system preferences. Continue reading ‘Mac OS X Missing Grade Center Scroll bars’
On October 8th, instructors’ students will be disappearing from last semester’s Blackboard courses. These courses have IDs that begin with 201230_. So if you are an instructor using Blackboard and haven’t gotten around to archiving your courses and you want to keep a record of your students’ grades and discussion board interactions, now is the time to archive your course, download your Grade Center as an Excel file, and/or collect your discussion board discussions.Other than student interactions and grades, all materials will remain in your course until you request its removal or three years has passed (whichever comes first). To download your grades, in Grade Center go to Workoffline > Download and save the full Grade Center. On the next screen, be sure to hit Download instead of OK. Continue reading ‘Students disappear from Summer ’13 Blackboard courses Oct 8!’
If you are accessing UR Blackboard via the Mobile Learn app (available on iOS and Android – free app but with an in-app purchase), you may have noticed an Access Denied error message when trying to do certain things like sending an email, checking the calendar, or accessing your grades (see snapshot from an iPad below). If you get this, please notice there is a Login button at the bottom of the window with the error message that you can tap in order to login with your netid and password in order to access the particular content.
We apologize for this problem and having to use this workaround. We are working with Blackboard to see if this can be remedied.
In order to install patches and maintenance software on the UR Blackboard servers, yet minimize impact on usage, the system will be unavailable during an upgrade, 5 p.m.-6 a.m., Friday, May 17. The user interface will not change and all course content will still be available after the work is completed. Please schedule your UR Blackboard usage accordingly and contact us at email@example.com with any questions or concerns. Continue to check this Blackboard News site for additional information concerning this outage at http://blog.richmond.edu/blackboard.
UPDATE: Blackboard was successfully patched and is functioning normally. If you experience any problems, please email blackboard DOT richmond DOT edu.
This issue was resolved at 1:08 PM and has been tested. Any additional problems should be sent to firstname.lastname@example.org or by calling 287-6860.
We are aware of an issue dealing with files in the content management system. We are working to resolve this issue and will update this post when the problem is corrected.
Blackboard is dependent on Java for file uploading, chat and virtual classroom. There is a known issue with Java 7 that Information Services is aware of and working towards a solution. You can read more about that at the IS website. Our recommendation is for everyone using Blackboard to stay on their current version of Java, DO NOT upgrade at this time, and DO NOT disable Java if you use any of the above-mentioned features. When Information Services has a solution, we will update this blog site with that information.
For now, Windows users who are already running Java, version 7, the Help Desk is in the process of identifying those machines, and will be contacting those users directly, and providing them with instructions for correcting this current vulnerability.
For Mac users, our current recommendation is not to attempt to apply any updates or patches to Java.
If you have any questions regarding this issue, please contact the UR Help Desk at 287-6400 or email@example.com.