Archive for the 'Warnings' Category

UPDATE: Blackboard System Maintenance-Friday May 17

In order to install patches and maintenance software on the UR Blackboard servers, yet minimize impact on usage, the system will be unavailable during an upgrade, 5 p.m.-6 a.m., Friday, May 17. The user interface will not change and all course content will still be available after the work is completed. Please schedule your UR Blackboard usage accordingly and contact us at blackboard@richmond.edu with any questions or concerns. Continue to check this Blackboard News site for additional information concerning this outage at http://blog.richmond.edu/blackboard.

 

UPDATE: Blackboard was successfully patched and is functioning normally. If you experience any problems, please email blackboard DOT richmond DOT edu.

Students disappear from Fall ’12 Blackboard courses Feb 19!

On February 19, instructors’ students will be disappearing from last semester’s Blackboard courses. These courses have IDs that begin with 201210_.  So if you are an instructor using Blackboard and haven’t gotten around to archiving your courses and you want to keep a record of your students’ grades and discussion board interactions, now is the time to archive your course, download your Grade Center as an Excel file, and/or collect your discussion board discussions.Other than student interactions and grades, all materials will remain in your course until you request its removal or three years has passed (whichever comes first). To download your grades, in Grade Center go to WorkofflineDownload and save the full Grade Center. On the next screen, be sure to hit Download instead of OK. Continue reading ‘Students disappear from Fall ’12 Blackboard courses Feb 19!’

File Content Problem-UPDATE

This issue was resolved at 1:08 PM and has been tested. Any additional problems should be sent to blackboard@richmond.edu or by calling 287-6860.

We are aware of an issue dealing with files in the content management system. We are working to resolve this issue and will update this post when the problem is corrected.

Java Vunerabilities and Blackboard

–PLEASE READ–

Blackboard is dependent on Java for file uploading, chat and virtual classroom.  There is a known issue with Java 7 that Information Services is aware of and working towards a solution. You can read more about that at the IS website.  Our recommendation is for everyone using Blackboard to stay on their current version of Java, DO NOT upgrade at this time, and DO NOT disable Java if you use any of the above-mentioned features.  When Information Services has a solution, we will update this blog site with that information.

For now, Windows users who are already running Java, version 7, the Help Desk is in the process of identifying those machines, and will be contacting those users directly, and providing them with instructions for correcting this current vulnerability.

For Mac users, our current recommendation is not to attempt to apply any updates or patches to Java.

If you have any questions regarding this issue, please contact the UR Help Desk at 287-6400 or helpdesk@richmond.edu.

Blackboard Outage scheduled for TONIGHT Sept. 7

In order to continue providing a reliable, robust system, we will make necessary patches to the database portion of Blackboard tonight. Please visit http://blog.richmond.edu/blackboard/ for updates concerning tonight’s brief outage. Thank you for your understanding. If you need to report any problem with Blackboard, please send an email to blackboard@richmond.edu.

UPDATE: The outage time-frame will be between 10 to 10:30 PM.

Invalid File Links in Course

If you are experiencing a problem with “Invalid File Links” in your course, please contact your CTLT liaison, email blackboard@richmond.edu or call 287-6860 for support. We will get you back up and running as soon as we can!

Friday, August 3, 2012 computer outage

Reminder to the Blackboard Community:

“On Friday, August 3, 2012, an 18-hour computer outage will be required to perform maintenance in the Millhiser Data Center. All systems will be shutdown starting at noon on Friday, August 3rd  and will be back up by 6 AM on Saturday, August 4th. This outage includes all major campus-wide computer systems and applications, including Banner, Blackboard, email, Library systems, netfiles, OneCard, Bookstore, Micros, research clusters, etc. In addition, network connectivity (PCs and servers) for all buildings on the Robins Center side of Richmond Way will be unavailable. However, network connectivity and Internet access will be available for the rest of campus.”

Students disappear from Spring ’12 Blackboard courses July 3!

On July 3, instructors’ students will be disappearing from last semester’s Blackboard courses. These courses have IDs that begin with 201120_.  So if you are an instructor using Blackboard and haven’t gotten around to archiving your courses and you want to keep a record of your students’ grades and discussion board interactions, now is the time to archive your course, download your Grade Center as an Excel file, and/or collect your discussion board discussions.Other than student interactions and grades, all materials will remain in your course until you request its removal or three years has passed (whichever comes first). To download your grades, in Grade Center go to WorkofflineDownload and save the full Grade Center. On the next screen, be sure to hit Download instead of OK.

If you would like to keep an archive of the course, follow these instructions:

1. Go to your course’s Control Panel and select “Packages and Utilities” and then “Export/Archive Course”

2. Click the “Archive” button, select options, and hit “Submit.”

3. After you’ve received your confirmation e-mail that the course has been archived (usually within 10-20 minutes), go back to “Export/Archive Course” in your Control Panel.

4. Left-click the archived .zip file and save it to your desktop.

 

An archive .zip file contains the course content in a format that is not directly readable.  However, if you’d like to view the contents of your archived course, download bFree, a free Blackboard course extractor created by the University of North Carolina: http://its2.unc.edu/tl/tli/bFree/.

 

If you would like to archive discussion board postings, go to your course’s Discussion Board and select all posts you would like to keep. Select “Collect” and then “Print Preview”. To save them digitally, print to PDF; you can also print hard copies.

 

If you have questions about UR Blackboard policy, archiving your course, bFree or anything not fully clear to you, please do not hesitate to contact your technology liaison, respond to this e-mail or view the Blackboard policy for faculty on the IS web site: http://is.richmond.edu/academic/blackboard.html.

 

If you have any questions for the CTLT liaisons, please contact your CTLT liaison or send an email to blackboard@richmond.edu .

 

Thank you.

 

Potential Blackboard Issue on April 15

The University has received word from Blackboard that a security certificate within the application will expire on Sunday, April 15.  At this time we are waiting for a patch from Blackboard.  Once the patch has been received we will test it, and if there are no additional problems, we will apply the patch to Blackboard.  Since we have not yet received the patch from Blackboard, we cannot guarantee that the issue will be resolved by Monday.  If the patch does not arrive in time to be tested and installed, we will provide additional guidance on how to work around the problem.

Updates on this issue will be posted as System Alerts in Blackboard and on this Blackboard blog.

UPDATE: UR Blackboard Maintenance COMPLETED

Update – the patching has been completed ahead of schedule, and UR Blackboard is again available.

In order to install patches and maintenance software on the UR Blackboard servers yet minimize impact on usage, the system will be unavailable during an early morning upgrade on Friday, March 9, 10 pm – 6 am.  The user interface will not change and all course content will still be available after the work.  Please schedule your UR Blackboard usage accordingly and contact us at blackboard@richmond.edu with any questions or concerns. Continue to check this Blackboard News site for additional information concerning this outage.