Category: Information (Page 1 of 30)

Requesting Blackboard Courses

For faculty choosing to use Blackboard with their academic courses, a new Blackboard course must be requested each semester. To request a Blackboard course, please follow these few steps.
Go to https://blackboard.richmond.edu and Log into Blackboard with your NetID and Password.

 

On the next screen, Click on the Faculty Course Request Tab.

Follow the prompts to request an academic course.

Browsers and Blackboard

If you are having a problem logging into Blackboard or seeing Blackboard at all, there are few things you can do to help alleviate the problem.

First, try clearing your browsers cookies and cache. Here is a link to a help resource on how to do that for the most popular browsers: http://www.refreshyourcache.com/en/home/ You also can press Control + Shift + Del on a PC or Command + Shift + Delete on a Mac.

If you are still unable to access Blackboard, make sure your browser is up-to-date. Because of security and safety issues, browsers release new versions almost every month so it is important that you get your browser to the latest update. You can check here to see what the latest update is for the most popular browsers: https://updatemybrowser.org/ Please note that Blackboard will not work with Internet Explorer 10. You must have Internet Explorer 11 on your system in order to access Blackboard.

If you have tried all the above and still are having a problem connecting, please contact the University Help Desk to help resolve your problem.

Inline Grading Change in Blackboard

After the maintenance down time on December 29th, the following change will be reflected in the inline grading feature in Blackboard.

Crocodoc transition to new “Box View”

Blackboard’s current service for the implementation of inline grading is through the Crocodoc tool, and Box Inc. (who owns it) has decided to discontinue it. The end-of-life date for Crocodoc is January 15, 2018.

As a result, Blackboard has updated their inline grading capability to leverage the Crocodoc replacement, “Box View”. Box View offers several improvements over Crocodoc, including improved rendering fidelity and expanded support for new file types. The University of Richmond will update our server on December 29th and move to the new Box View.

Transition timing

During this time between December 29, 2017 and January 15, 2018, the Crocodoc service and ability to view previously annotated documents within a browser won’t be available but the rest of Blackboard will function properly. The document viewing capabilities are the only feature affected during the transition.

After the transition, users won’t be able to change the existing annotations made in Crocodoc as all annotations are read-only in the new Box View. The Crocodoc annotations are “burned” into a PDF and users can’t remove or change the annotations. Users can add new annotations with the New Box View annotation tools, but they can’t interact with annotations created in Crocodoc.

What can users expect?

This table compares the two annotation services.

Functions and Details

Crocodoc

New Box View

File types for annotations

PDF, PPT, PPTX, XLS, XLSX, DOC, and DOCX

Over 100 different file types

File Types and FontsSupported in Box Content Preview

Videos and images displayed

No

Yes

Course areas

Original Assignments

Original Assignments

Annotation types

Text- and point-based comments, highlighting, and drawing

Point-based comments and highlighting

Download

Users download a copy of a student file with the option to download in the original format or in a PDF version that includes the annotations

Users can download a copy of a student file, but annotations won’t appear

Print function

No

Yes

Students

Can’t add annotations to documents

Can’t add annotations to documents

Working with annotations in new Box View

Instructors and roles with grading privileges…

  • …must assign grades, before students can view annotations.
  • …can’t edit or remove existing Crocodoc annotations in New Box View as the annotations are “burned” into a PDF during migration.
  • …can add or edit New Box View annotations after a grade is assigned. However, when delegated grading is enabled, only instructors can add or edit annotations in New Box View after grades are assigned.

Make the transition

We understand that may have come to rely on Crocodoc when they do inline grading in Blackboard. After we upgrade, the transition to the new Box View will be as seamless as possible. Crocodoc will not be available for a few minutes and then New Box View replaces Crocodoc in the affected course grading areas.

*Comparison view of Crocodoc and New Box View annotations on an assignment

Frequently Asked Questions

After the end-of-life date for Crocodoc, what will happen to data stored in Crocodoc if an older Blackboard assignment isn’t updated to use Box View?

While the Crocodoc service will technically reach end-of-life, the databases that contain student-submitted data and documents won’t be deleted or destroyed. Blackboard is working with Box to define a long-term strategy for the decommission of Crocodoc servers permanently. While we don’t have a timeline available yet, we have no expectation of a decommission of Crocodoc servers.

After the end-of-life date for Crocodoc and during the migration, what will instructors see in a course if Blackboard isn’t updated to use Box View?

After the end-of-life date and during the migration, the Crocodoc service will display a “Service Unavailable” message to users.

New Box View will completely replace the Crocodoc feature in Blackboard, with the same general user experience and interface elements. Users will see some slight differences, primarily more streamlined buttons and options.

You shouldn’t expect significant change management for your users. Some users may not notice the change at all due to the similar nature of the UI between the two services.

*Comparison view of Crocodoc and New Box View annotations on an assignment

Will the transition have any impact on the use of rubrics for grading? Will instructors be able to use the same rubrics for Box View as they currently do for Crocodoc?

The transition won’t impact Blackboard’s rubrics or rubric data. Instructors will be able to use the same rubrics within the inline grading interface alongside the new Box View service. Rubrics are a separate feature that doesn’t share code with the Crocodoc or new Box View service.

 

Instructors: are your student photos not showing up?

Multiple faculty have called in to the CTLT reporting that student photos are not working.  First off, it should only be available for those who are an “instructor” in an academic course (Course ID begins with 201510_).

So far we have found that all issues were the result of a copied course from a past semester into a new one.  This is completely okay, but the instructor must acknowledge the notification message in the new course that the copy had completed.  An example of this is shown below.  Please click the “X” button in the upper, right-hand corner of the orange notification bar and then you should be able to get student photos in the future.

Screen Shot 2015-08-24 at 12.09.13 PM

 

Blackboard Mobile Change Information

Effective August 1, 2017, Mobile Learn will be removed from all app stores.  After August 31, 2017, Blackboard will no longer support Mobile Learn. Clients should transition now to the Blackboard app for students (available now) and the Blackboard Instructor app for educators (scheduled for release next week.  These two applications offer an enhanced, user-centric mobile experience that puts critical teaching and learning tools right in users’ hands.  All users can expect increased efficiency with our simplified workflows built to complete on the go.

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