If you are accessing UR Blackboard via the Mobile Learn app (available on iOS and Android – free app but with an in-app purchase), you may have noticed an Access Denied error message when trying to do certain things like sending an email, checking the calendar, or accessing your grades (see snapshot from an iPad below). If you get this, please notice there is a Login button at the bottom of the window with the error message that you can tap in order to login with your netid and password in order to access the particular content.
We apologize for this problem and having to use this workaround. We are working with Blackboard to see if this can be remedied.
Sixty days after the last day of each semester, instructors’ students will disappear from that semester’s Blackboard courses. In general, this means students will disappear from fall courses early the next February and will disappear from spring courses in the following July.
So if you are an instructor using Blackboard, we strongly recommend that you create an archive of your course that you retain and that you also download students’ grades and discussion board interactions. The best time o do this is after instructors have completed grading but before the 60-day mark arrives.
Other than student interactions and grades, all materials will remain in your course until you request its removal or three years has passed (whichever comes first).
To download your grades, in Grade Center go to Workoffline > Download and save the full Grade Center. On the next screen, be sure to hit Download instead of OK. Continue reading ‘Retaining Grades and Student Materials’
Note: if you have feedback about these announced changes, please visit the feedback form .
As mentioned in a previous post to this new site, Blackboard Inc. is discontinuing the no-cost mobile access to UR Blackboard via the company’s Apple and Android apps. This change began the afternoon of September 17th with the availability of an iOS upgrade to the Blackboard Mobile Learn application via the Apple App Store.
Note: at the time of this announcement posting, the “old” iOS app for Blackboard Mobile Learn still works with UR Blackboard without requiring the in-app subscription of $1.99 per year or $5.99 for life licensing. One theory is that as long as you do not update the application through iTunes or the App Store, it may continue to give access to UR Blackboard until it is explicitly disabled or becomes incompatible. The obvious downside is that the “old” app is/was restricted to wi-fi access for iOS users and cellular data access for Sprint users (and no access for other carriers). Another negative is that it would not receive new features as the app developer adds them. Continue reading ‘Update Regarding Blackboard Mobile Learn Changes’
Blackboard Inc. has decided to discontinue the (no-cost) version of the Blackboard Mobile™ Learn system that currently allows Apple iOS device users with wi-fi and Sprint cellular device users to access the UR Blackboard system via an app from the Apple App Store and the Amazon Marketplace, respectively.
There will be a new “Personal License” option available in mid-September, and it will allow students and instructors to purchase access to the app on iOS and Android devices only, and it will allow both wi-fi and cellular data access. End users will be able to choose between two different introductory pricing options: $1.99 per year or a one-time fee of $5.99. Continue reading ‘Upcoming Changes for Accessing UR Blackboard from Mobile Devices’
Due to errors in the Blackboard software from the vendor and without a repair that we can immediately use, Java security certificates within Blackboard will expire Sunday, April 15 at 8:00PM. Blackboard users will see warning messages appear under three conditions and will need to accept those warnings, preferably setting the option for always allowing access. This will allow the least impact on the university community.
Please click on the link below to get detailed help for your computer platform, Windows or Mac.
Help with Java Messages for Windows Users
Help with Java Messages for Mac Users
If you do not see discussion board posts while others can, you may have inadvertently flipped your settings to hide them. The best way to solve the problem is the following:
(1) go to the Discussion Board in the course
(2) select any forum
(3) In the tannish area, mouse over the button for Display and select Show All (you should now see all the posts).
Another workaround is to go to the Discussion Board page, itself, and notice that that there is a column of unread posts in each forum and each number actually contains hyperlinks that will take you directly to the posts – and that link will show the posts regardless of what display setting was selected previously.
Recent versions of both Safari (ver 5) and Firefox (ver 5) for the Mac are unable to display PDF files when set to display in a subframe within the browser window (such as done in Blackboard content areas). The problem does not affect blackboard items where the PDF file appears as an ordinary attachment (such as in a wiki or discussion board).
Faculty: File items in a content area display as a page icon and the name of the file as a hyperlink. If you use such File items, please go to the content area where they appear, and for each one use its contextual menu (double chevrons) to edit it. Make sure that you set "Open in New Window: Yes" (the default is "no"). Without this fix, you and your students using Safari 5 or Firefox 5 will not be able to access PDFs correctly.
In order to install patches and maintenance software on the UR Blackboard servers yet minimize impact on usage, the system will be unavailable during an early morning upgrade on Thursday, August 4, 1am – 8 am. The user interface will not change and all course content will still be available after the work. Please schedule your UR Blackboard usage accordingly and contact us at email@example.com with any questions or concerns.
UPDATE: the upgrade has been completed 2 hours ahead of schedule, and UR Blackboard is now available for regular usage. Again, please contact us at firstname.lastname@example.org with any questions or concerns.
The only certified and supported browsers for Blackboard include Firefox 4.x (Mac and Windows), Internet Explorer 8 (Windows), and Safari 4 and 5 (Macintosh only). We typically recommend people to use Firefox with UR Blackboard because we have seen the least number of issues with that browser and often works as an alternative browser when someone has technical difficulties with IE or Safari. However, Firefox 4 is not yet certified for Blackboard so please continue using Firefox version 4.x . We will post updates as browser compatibility information is updated.
Did you upgrade and need to go back a version? Use the following links to download previous versions:
IE 8 http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-8
Firefox http://www.mozilla.com/en-US/firefox/all-older.html (there is no link to versions 4.x, but 4.x is compatible with Blackboard)
UPDATE: the maintenance has been completed, and UR Blackboard is again available.
If you are now checking Blackboard availability and you still get an outage page, please force your web browser to refresh the page (Ctrl-R key combo on Windows and Command-R combo on Mac for most browsers). If you are still unable to reach UR Blackboard, please temporarily try another web browser and/or computer because there is most probably something on your computer preventing it from accessing the live server.
There will be a UR Blackboard outage scheduled for this Friday at 10PM that should last approximately 1/2 hour. This will update server firmware, necessary for continued operation. If you are checking Blackboard availability after 11PM Friday night and you still get an outage page, please force your web browser to refresh the page (Ctrl-R key combo on Windows and Command-R combo on Mac for most browsers). When in doubt, visit the UR Blackboard news site for an update when services have been restored.